Privacy Policy

Privacy Policy

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal data in compliance with the Kenya Data Protection Act, 2019. By using our website or services, you agree to the practices outlined in this policy.

1. Information We Collect
   We may collect the following categories of personal data:
   • Personal Information: Full name, email address, phone number, billing and delivery address, and payment details.
   • Non-Personal Information: Browser type, device details, IP address, and browsing behavior on our website.
2. Purpose of Data Collection
   In line with the Data Protection Act, we collect and process your personal data for lawful purposes, including:
   • Processing and delivering your orders.
   • Providing customer support and responding to inquiries.
   • Improving our website, products, and services.
   • Sending important updates such as order confirmations, delivery notifications, or policy changes.
   • Marketing and promotional communications (only with your consent).
3. Lawful Basis for Processing
   We only process your personal data where a lawful basis exists, including:
   • Consent – where you have agreed to our use of your data.
   • Contract – where processing is necessary to fulfill an order or service.
   • Legal Obligation – where required by law.
   • Legitimate Interests – where necessary to improve our services or protect our business.
4. Sharing of Information
   We do not sell or trade your personal data. However, we may share it with:
   • Delivery and logistics providers to complete your orders.
   • Payment processors (e.g., M-Pesa, card payment services) to facilitate secure transactions.
   • Regulatory or legal authorities where required by law.
5. Data Security
   We adopt appropriate security measures—technical and organizational—to protect your data from unauthorized access, misuse, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute protection.
6. Data Retention
   We retain your personal data only as long as necessary for the purposes outlined in this policy, or as required by law. Once data is no longer needed, it will be securely deleted or anonymized.
7. Your Rights (Under the Kenya Data Protection Act, 2019)
   You have the right to:
   • Access the personal data we hold about you.
   • Request correction of inaccurate or outdated information.
   • Request deletion of your personal data, subject to legal or contractual obligations.
   • Withdraw consent for processing (where applicable).
   • Object to processing based on legitimate interests.
   To exercise these rights, please contact us using the details below.
8. Cookies and Tracking
   We use cookies to improve your browsing experience. You can control or disable cookies in your browser settings, but some features of the site may not function properly without them.
9. Third-Party Links
   Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies.
10. Changes to This Policy
    We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised effective date.
11. Contact Us
    If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us.