Terms & Conditions

Terms & Conditions

By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully.

1. Acceptance of Terms
   By using this website, you agree to these Terms and Conditions and our Privacy Policy. If you do not agree, please discontinue using our services.
2. Eligibility
   You must be at least 18 years old or have the consent of a parent/guardian to use our services. By using our website, you confirm that you meet these requirements.
3. Products and Services
   All product descriptions, images, and prices are provided in good faith.
   • We reserve the right to modify, discontinue, or update products/services at any time without prior notice.
   • Availability of products is subject to stock levels.
4. Orders and Payments
   Orders placed through our website are considered offers to purchase and are subject to acceptance.
   • Accepted payment methods include M-Pesa, Debit/Credit Cards, and Cash on Delivery.
   • Prices are displayed in Kenyan Shillings (KES) unless otherwise stated.
   • We reserve the right to cancel any order in case of suspected fraud, incorrect pricing, or unavailability of stock.
5. Delivery
   • We offer countrywide delivery within Kenya.
   • Delivery timelines may vary depending on location and product availability.
   • Delivery charges will be communicated during checkout.
   • We are not responsible for delays caused by third-party logistics providers.
6. Returns and Refunds
   • Products may be returned within 3 days of delivery if defective, damaged, or not as described.
   • Returned items must be unused and in their original packaging.
   • Refunds will be processed via the original payment method (e.g., M-Pesa or card) within 7–14 business days.
   • Certain items (e.g., perishables, personal care items) may not be eligible for return.
7. User Responsibilities
   You agree not to:
   • Use the website for unlawful or fraudulent purposes.
   • Interfere with or disrupt the security and functionality of the website.
   • Provide false, misleading, or incomplete information when placing orders.
8. Intellectual Property
   All content on this website—including text, images, logos, designs, and software—is the property of [Your Website Name] and protected by intellectual property laws. You may not reproduce, distribute, or exploit any content without prior written consent.
9. Limitation of Liability
   • We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or services.
   • Our maximum liability to you shall not exceed the value of the product(s) purchased.
10. Data Protection
    We collect and process your personal data in accordance with the Kenya Data Protection Act, 2019. For details, please refer to our Privacy Policy.
11. Third-Party Services
    Our website may include links to third-party websites or services. We are not responsible for the content, policies, or practices of third-party sites.
12. Changes to Terms
    We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised Terms.
13. Governing Law
    These Terms and Conditions are governed by the laws of Kenya. Any disputes shall be subject to the exclusive jurisdiction of the Kenyan courts.
14. Contact Us
    If you have any questions about these Terms and Conditions, please contact us.